Weva Refunds Policy

Weva Refunds Policy

1. Billing and Payment Terms

Practitioners using Weva as an Electronic Medical Record (EMR) platform are billed monthly in arrears for:

• Monthly service fees for platform access; and
• Accumulated Software as a Service (SAAS) usage charges incurred during the billing period.

All charges must be paid in full at the end of each month, regardless of cancellation status.

2. Cancellation Policy

To cancel the service, practitioners are required to provide a minimum of 30 days' written notice prior to the intended cancellation date.

• During the notice period, regular service fees and SAAS charges will continue to accrue until the effective cancellation date.
• Practitioners are responsible for paying all outstanding balances, including any SAAS charges incurred prior to cancellation.

3. Refund Eligibility

We do not offer refunds for:

• Partially used billing periods or services already provided;
• SAAS usage charges accumulated prior to cancellation; or
• Missed or late cancellation notices where the practitioner did not comply with the 30-day notice requirement.

4. Exceptional Circumstances

Refunds may only be considered in the event of a billing error or other extraordinary circumstances at the sole discretion of Weva Such requests must be submitted in writing within 14 days of receiving the invoice in question.

5. Contact Us

For billing inquiries or to submit a cancellation notice, please contact us at:
Support@weva.ai
Weva Australia pty Ltd
ACN: 671 135 630
ABN: 58 671 135 630

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